• Privacy Policy
• Terms of Use





• English | Malay

Les' Copaque Production Sdn. Bhd. is committed to protecting the privacy of visitors, users, and others (collectively or individually "Users") who enter, use and/or visit this website located at info@lescopaque.com (hereinafter referred to as the "Website" and we recognise that Users value their privacy.

This Privacy Policy provides important information regarding our use and disclosure of User information collected on or otherwise through the Website. We provide this Privacy Policy to help you make an informed choice about whether to use or continue using our Website.

We will not share or disclose your information to anyone except as described in this Privacy Policy. This Privacy Policy is incorporated into, forms part of and is subject to the Terms of Use. Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and Terms of Use.

We recognize the need to provide further privacy protections with respect to personal information we may collect from children on our sites and applications. Some of the features on our sites and applications are age-gated so that they are not available for use by children, and we do not knowingly collect personal information from children in connection with those features. When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including:

• Notifying parents about our information practices with regard to children, including the types of personal information we may collect from children, the uses to which we may put that information, and whether and with whom we may share that information
• In accordance with applicable law, obtaining consent from parents for the collection of personal information from their children, or for sending information about our products and services directly to their children
• Limiting our collection of personal information from children to no more than is reasonably necessary to participate in an online activity
• Giving parents access or the ability to request access to personal information we have collected from their children and the ability to request that the personal information be changed or deleted

Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. By using our Website, you are confirming that you meet the minimum age requirement and that your use of our Website signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy or our Terms of Use, please do not use this Website.

Please note that any information, text, software, script, image, graphic, photograph, sound, music, video, other audio or visual content, interactive feature or any other data or content in any media or format (collectively, the "Content") posted or submitted at the discretion of Users onto the Website becomes published content and is not considered personally identifiable information that is subject to this Privacy Policy.

A. Information collected

1. Registration Process

In order to access this Website, you must first complete the registration process. During the registration process, we collect User Provided Information which includes personal information such as your name and email address. Once you complete and submit your registration, you have opted in to receive email communication from us.

2. User Provided Information

You provide certain personally identifiable information (such as your name, NRIC / Passport No. or other personal identification number, postal or e-mail address and telephone numbers) and personal content preferences to us when choosing to participate in various activities on our Website. We collect and store such personal information from Users.

We also collect personal information provided by you when info@lescopaque.com. We also collect personal information when you choose to use certain other features of the Website or electing to receive text messages about upcoming events or promotions. When you choose to use these additional features, we require you to provide additional personal information such as your phone number, billing and shipping address and we may request additional personal information such as your shopping preferences and demographics.

The Website also makes use of a technology designed to enhance your browsing experience and to provide aggregate non-personally identifiable information about the use of the Website to us.

3. Cookies Information

When you visit the Website, we may send one or more cookies (which is a small text file) to your computer that uniquely identifies your browser. We use these cookies to help learn more about your preferences and therefore make the most of your experience on our site. Our cookies may be used for holding login information and will expire when all instances of the browser are closed. Some features of our Website may not function properly if the ability to accept cookies is disabled.

In addition, through the Website, we automatically gather certain information about the use of the Website, such as how frequently certain areas of the Website are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Website.

4. Log File and Clear GIFs Information

Consistent with standard Internet practices, our servers automatically tracks and records certain information in connection with your various activities on the Website or otherwise that are sent by your browser when you visit the Website. These server logs may include without limitation information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages and the date and time of your request.

B. Uses of Collected Information

1. If you submit personally identifiable information to us through the Website, you agree to us using your personal information in connection with the operation, and maintenance of the Website and our marketing purposes as it helps us identify the products that are most relevant to your needs. We use your personally identifiable information to support and enhance your use of the Website and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Website. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

2. We will use information collected from Users, which shall include personally identifiable information. We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:
You may correct, update and delete your registration account
You may change your choices for subscriptions, newsletters and alerts
You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you
You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services
You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers
You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same

You may exercise your controls and choices, or request access to your personal information, by contacting at the details set out at the bottom of this privacy policy, or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact us at info@lescopaque.com.

3. For Users who are not in Malaysia and in countries where we work with third party agent partners, we may share your information with our agent partners in order to provide local customer service.

4. Any Content in any media or format that you voluntarily disclose online (including but without limitation to forums, discussion threads or boards or messages) and information of and on your recent visits to the various hyperlinks or pages of the Website whether you upload, download or post Content or otherwise, becomes publicly available and can be collected and used by others. Any Content that you submit to the Website may be redistributed through the internet and other media channels, and may be viewed by the general public. If you use a bulletin board, chat room, social media “likes”, “share”, “Comment” or any other publicly accessible area of the Website, you should be aware that any personally identifiable information you submit there can be read, collected or used by any person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these forums.

5. Whenever we send you any information, you have a choice whether or not you wish to continue receiving such information. If you do not wish to receive further information of a similar nature, please inform us via e-mail. You however thereby agree to us using your e-mail address for non-marketing or administrative purposes (such as for customer service purposes or notifying you of material information such as Website changes). 6. We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous User usage data, cookies, IP addresses, browser type, clickstream data) to improve the quality and design of our Website and to create new features, promotions, functionality, and services by storing, tracking, and analysing User preferences and trends.

7. We use cookies, clear GIFs, and log file information to:

• remember information so that you will not have to re-enter it during your visit or the next time you visit the Website;
• provide custom, personalised content and information;
• monitor the effectiveness of our marketing campaigns;
• monitor aggregate metrics (such as total number of visitors, pages viewed and, Website traffic); and
• track your entries and submissions.

C. Disclosure of Collected Information

• We may provide personally identifiable information and non-personally-identifiable information to our related or affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf. We require that these parties agree to process such information in compliance with our privacy policy contained herein, and we use reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures.
• We do not sell your personally identifiable information to other third-party companies for their commercial or marketing use without your consent. You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information.
• We may share non-personally-identifiable information with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on our Website.
• We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good faith belief that such action is necessary to comply with all and any applicable laws, or where it is pursuant to or we are required to respond to a governmental, regulatory, administrative or court order or directive, a subpoena or a search warrant.
• We also reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that we believe, in good faith, is appropriate or necessary to enforce our Terms of Use, take precautions against liability, to investigate and defend against any third-party claims or allegations, to assist government authorities and enforcement agencies, to protect the security or integrity of the Website, and/or when we, in our sole discretion, believe it is necessary in order to protect our rights, property, or personal safety of ourselves or the rights of others , to prevent harm to persons or property, to fight fraud and credit risk reduction.
• We use non-personally identifiable information in the aggregate, so that we can improve the Website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

D. Third-party Advertisers, Links to Other Sites

• We may allow third-party ad servers or ad networks to publish advertisements within our Website. These third-party ad servers or ad networks may use technology to send, directly to your browser, the advertisements and links that appear on the Website. They may thereby collect information including but without limitation via cookies or clear GIFS to measure the effectiveness of their advertisements and to personalise the advertising content you see.
• You should therefore always consult the respective privacy policies of these third-party ad servers or ad networks for more information on their practices and for instructions on how to opt-out of certain practices. Our privacy policy as contained herein does not apply to, and we cannot control the activities of, such other advertisers or web sites.

E. Data Security

• We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to the Website and you do so entirely at your own risk. Once we receive your transmission of information, what we will do is to make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
• If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on the Website if a security breach occurs.

F. Special Note to International Users

Our Website is hosted in the [Malaysia] the use of the Website is governed by the laws of Malaysia and you submit to the non-exclusive jurisdiction of the Malaysian Courts.

G. Merger, Acquisition, Sale, or Insolvency

• In the event that we are acquired by or merged with another entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Users as part of such merger, acquisition, sale, or other change of control.
• In the event of our insolvency, reorganisation, receivership, winding-up or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

H. USER'S RESPONSIBILITIES

• You are responsible to ensure that all information provided to us is accurate and kept up to date. If there is any change of address or other details, you must notify us at the contact particulars below to correct such information. You are therefore recommended to check the information provided to us to ensure that they are accurate. We will update your records upon notification by Users of change of address or other details.
• Any User who receives an email invitation to join the Website may choose not to receive such invitations in the future by following the instructions in the email invitations.
• Users may at anytime, request for us to stop sending the marketing programs or to cease sharing their information with other parties for direct marketing purposes by notifying us at the contact particulars below.
• We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

I. Changes and updates to this Privacy Policy

• This Privacy Policy may be revised, amended or modified periodically. Please re-visit this page to stay in touch with any changes. Your use of the Website signifies your acceptance and agreement to this Privacy Policy (as may be amended or revised from time to time).
• If we decide to change our Privacy Policy for the Website, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Website indicates your assent to the Privacy Policy as posted.
• If you would like to change, modify or update your personal information which you have provided in relation to your account which you registered with us, please contact us at the details provided below.
• You may contact us via post, telephone or email at:

Les' Copaque Production Sdn. Bhd.
No. 1, Jalan Boling Padang G13/G,
Section 13, 40100, Shah Alam,
Selangor Darul Ehsan,
Malaysia.

Tel:	+603 – 5511 8089
Fax:	+603 – 5511 8086
Web:	www.lescopaque.com
Email:	info@lescopaque.com